Cancellation policy

Last updated: October 16, 2026

This Subscription & Cancellation Policy explains how product subscriptions purchased at tryreborn.com (“Reborn Wellness”, “Reborn”, “we”, “us” or “our”) renew, how they are billed and how they are canceled. It should be read together with our Terms of Service and Refund Policy.

All subscriptions include a 2-shipment minimum. You can request cancellation anytime from your account, by email, or by chat. If you cancel before your 2nd shipment, your cancellation is confirmed right away and your 2nd shipment will be processed and shipped at your subscription price. You won’t be charged again after that. After your 2nd shipment, you can cancel anytime with no further charges.

1. Automatic renewal

Some products on our site are offered as subscriptions. When you enroll in a subscription, you agree to recurring charges at the price and frequency disclosed at checkout unless you cancel in accordance with this policy.

By purchasing a subscription, you authorize us to automatically charge your selected payment method for each billing period until the subscription is canceled in accordance with this policy.

All material subscription terms, including pricing, billing frequency, the 2-shipment minimum and cancellation instructions, are presented clearly before purchase.

2. The 2-shipment minimum

  • Every subscription includes a minimum of 2 shipments: your first order and one renewal shipment.
  • You can request cancellation at any time, including before your 2nd shipment.
  • If you cancel before your 2nd shipment, your cancellation is confirmed right away. Your 2nd shipment will still be processed and shipped at your subscription price, and you will not be charged again after that.
  • After your 2nd shipment, you can cancel anytime with no further charges.
  • The 2-shipment minimum applies to every product subscription, including promotional and introductory subscriptions, and cannot be waived by our customer support team.

3. Billing and renewal

Subscriptions are billed on a recurring basis according to the billing period selected at checkout (for example, every 30, 60 or 90 days). Your payment method will be charged at the start of each billing period unless the subscription is canceled before the current billing cycle ends.

Once a billing period begins, the charge for that period is final and the associated order enters processing and fulfillment.

4. Cancellation

You can request cancellation at any time.

If you cancel before your 2nd shipment, your cancellation is confirmed right away. Your 2nd shipment is still processed, shipped and charged at your subscription price, and you will not be charged again after that.

If you cancel after your 2nd shipment, cancellation takes effect at the end of the current billing period and stops all future renewals and charges. Canceling does not cancel or refund charges that have already been processed for the current billing period.

5. How to cancel

You can request cancellation anytime by any of the following methods:

If you have any difficulty canceling online, our support team can assist you.

6. Charges after a renewal

If a subscription renewal charge has already been processed, a new billing cycle has begun. If you contact us after a renewal charge, we will cancel your subscription to prevent future billing. However:

  • the charge for the current billing cycle will not be reversed;
  • the order associated with that billing cycle will still be processed and fulfilled; and
  • the cancellation applies to future renewals only.

This applies even if the order has not yet shipped, because the billing cycle has already started.

7. Refunds and returns

Refunds are not issued automatically for subscription orders once a billing cycle has begun.

If you are dissatisfied with a product received through a subscription renewal, you may request a return in accordance with our 30-day return policy, set out in our Refund Policy. Once the product is received within the return window and meets the return requirements, store credit will be issued based on that policy.

Canceling a subscription does not automatically qualify an order for a refund or store credit.

8. Promotional and introductory offers

From time to time, we may offer subscription promotions, including free or discounted introductory periods.

Unless otherwise stated, promotional subscriptions automatically renew at the regular subscription price and frequency disclosed at checkout unless canceled before the end of the current billing period.

Promotional and introductory subscriptions also include the 2-shipment minimum.

9. Managing your subscription

Through the subscription management portal in your account, you may:

  • view your next billing date;
  • update your payment or shipping information; and
  • request cancellation of your subscription at any time.

Changes or cancellations made after a billing period has started apply to future billing cycles only.

10. Reborn VIP Club membership

The Reborn VIP Club is a monthly membership, not a product subscription, and the 2-shipment minimum does not apply to it. VIP Club membership can be canceled at any time, as set out in the VIP Club section of our Terms of Service.

11. Your responsibilities

You are responsible for maintaining accurate and up-to-date billing and contact information, including your payment method details and shipping address. Failure to keep this information current may result in unsuccessful charges or delivery delays.

12. Contact us

For any subscription question, or if something is not right with a charge, please contact us first. We can usually resolve billing questions and cancellations faster than your bank or card issuer can.

Reborn Wellness
Email: info@tryreborn.com
Mail: 10135 Webb Way, Fayetteville, AR 72701, United States