Refund policy

Last updated: October 16, 2026

This Refund Policy explains how returns, exchanges and store credit work for orders placed at tryreborn.com (“Reborn Wellness”, “Reborn”, “we”, “us” or “our”). Orders placed through a subscription are also covered by our Subscription & Cancellation Policy, and delivery issues by our Shipping Policy.

We have a 30-day return policy. Approved returns are issued as store credit, in the form of a digital gift card, not as a refund to your original payment method. A refund to your original payment method is issued only in the situations set out in sections 7 and 11.

1. Return window

You have 30 days from the date you receive your item to request a return.

2. Return conditions

To be eligible for a return, an item must be in the same condition in which you received it:

Supplements, foods and skin care: unopened and sealed, in the original packaging. For health and safety reasons, opened products cannot be returned unless they are damaged, defective or incorrect (section 8). Bundles that have been partially opened may have the unopened portion returned.
Apparel, hats, accessories and hard goods: unworn, unused and in the original packaging, with all tags intact. Items that arrive worn, used, damaged by the customer, or with signs of handling (residue, hair, pet hair, debris) will not pass inspection and are not eligible for store credit or exchange.

You will also need your order number. If you do not have it, we can locate it for you.

3. How to start a return

Email us at info@tryreborn.com with your order number and the reason for the return.
We will review your request and, if approved, send you a return shipping address and any instructions specific to your order.
Send the item back following those instructions.

Please do not ship anything back before your return is approved. Unauthorized returns, and packages sent without prior approval, will not be accepted.

4. Return shipping

If the return is due to a defective product, a damaged product or our error (the wrong item shipped), we will provide a prepaid return shipping label and cover the cost. For all other returns, the customer is responsible for return shipping costs. We do not charge a restocking fee.

5. Inspection

Approval to ship an item back does not guarantee approval of the return itself. All returns are inspected when they arrive to confirm that they meet the return conditions in section 2. Items that do not meet those conditions are not eligible for store credit or exchange.

6. Store credit

Approved returns are issued as store credit, in the form of a digital gift card, for the full value of the returned item. Store credit is issued within 10 business days of our receiving and inspecting the returned product. We do not refund to the original payment method, except as set out in sections 7 and 11.

Store credit is sent to the email address on your order. It can be used on anything on our site, does not expire, and can be combined with other items in a single order. It cannot be exchanged for cash or transferred to another account.

7. Refunds to your original payment method

A refund to your original payment method, instead of store credit, is issued only if:

you ask us to cancel a one-time order and we are able to cancel it before it ships; or
we confirm that the product is defective, damaged or the wrong item, and you choose a refund under section 8.

Subscription renewal charges are covered by our Subscription & Cancellation Policy.

8. Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 7 days if your item is defective, damaged or incorrect. We ask for a photo of the damage or the incorrect item to help us improve.

We will make it right at no cost to you, with your choice of a replacement item, full store credit, or a refund to your original payment method. We cover return shipping in these cases.

9. Items that cannot be returned

The following items are not eligible for return:

sale items, and items purchased with a promotional discount of over 50% off;
gift cards;
personalized or custom-made items;
perishable goods; and
hazardous materials, flammable liquids or gases.

Questions about a specific item? Just ask before you send it back.

10. Exchanges

The fastest way to exchange an item is to request a return for the unwanted item and place a new order for the item you want. Once the return is approved and inspected, store credit will be issued and can be applied to your new order.

11. European Union: 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be in the same condition in which you received it, and you will need your order number to start the return. As required by EU consumer law, EU orders are reimbursed to the original payment method rather than as store credit. All other terms above apply.

12. Subscription orders

Subscription purchases, renewals and cancellations are governed by our Subscription & Cancellation Policy, including its 2-shipment minimum. Refunds are not issued automatically for subscription orders once a billing cycle has begun, and canceling a subscription does not automatically qualify an order for a refund or store credit.

If a renewal charge has already processed and you would like to return that order, this Refund Policy applies. Return the product within 30 days under the same terms as a one-time order, and store credit will be issued.

13. Contact us

For any return, refund or store credit question, email info@tryreborn.com. We aim to respond within 1–2 business days. If something is wrong with your order, please contact us before contacting your bank or card issuer; we can usually resolve it faster.

Reborn Wellness
Email: info@tryreborn.com
Mail: 10135 Webb Way, Fayetteville, AR 72701, United States